Refund Policy

Do you accept returns?

If you're not happy, we're not happy! Bacon is a perishable product and cannot be returned. If the product arrives damaged, please reach out within 48 hours to our team at gimmebacon@thebaconer.com. All items are final sale. However we will work with you if there is a clear problem with your order.

How do I change or cancel an order?

To change an existing order, contact us at gimmebacon@thebaconer.com or log into your account to make any changes. We’re always happy to help you. Once the order has been placed, if you choose to cancel it, please note there will be a $5 cancellation fee.

What if my order is missing something or contains the wrong item(s)?

Please reach out within 48 hours to our team at gimmebacon@thebaconer.com

What if my order arrived thawed or warmer than expected?

Your bacon leaves our warehouse frozen, wrapped in insulation with freezer packs, and may arrive thawed. This is completely normal, rest assured it was very cold most of the trip and can tolerate thawing in transit. We recommend refrigerating upon receipt, you can even refreeze without any damage to quality.

I received my package as a gift and it arrived damaged?

Bacon is a perishable product and cannot be returned. If the product arrives damaged, please reach out within 48 hours to our team at gimmebacon@thebaconer.com.